All grading services are final. We do not refund for services rendered - including if you disagree with the grade issued. Hearts, however, strives to be as transparent as possible with customers. If a client is unhappy with the grade issued, they may contact our support team, and our team will work to provide them with a detailed explanation of why the card received the grade it did. In the event that there is a misprint on the card label, or a defect with the card slab, Hearts will re-slab the card with a new label at no additional charge. Clients must notify Hearts within 30 days of receiving their graded cards of a misprint or slab defect. 

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Pre-graded cards may be returned within 14 days of there arrival date at a clients shipping address. Cards must be returned in the same condition they were received to receive a full refund. All shipping cost for returned pre-graded cards are the responsibility of the buyer. Please contact customer service to start a return.